LifeStraw merchandise purchased from shop.lifestraw.com may be returned within 30 days of purchase. 

All returned merchandise must be in the original manufacturer’s labelled packaging. 

In the case of damaged or defective merchandise, please contact 0855-DRINKLS or info@lifestraw.com.

Return Procedure

Please send an email to support@lifestraw.com with your order number and the items you would like to return. 

Returned items should be repackaged securely in an outer carton and must include a copy of your invoice.

You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.